We’re absolutely delighted to have been named Invoice Finance Lender of the Year at the SME Funding Awards 2021. To be recognised and celebrated not only for our Working Capital funding solutions but also and above all for our customer care and going beyond simply providing funding during a challenging time has filled everyone here at Ultimate Finance with immense pride.
When announcing Ultimate Finance as the winner, the SME Funding Awards judging panel explained that they “came to the conclusion that Ultimate Finance had gone the extra mile this past year in looking after their clients, including hosting a range of webinars that offers information on government schemes or even providing wellbeing and mental health advice from experts [and it] speaks volumes that Ultimate Finance have a 4.9 on their Trustpilot score”.
Josh Levy, CEO, commented: Whilst the award itself is fantastic, it’s the reasons behind the decision that we are most proud of. The judges have recognised the quality of our customer service, which gives us added motivation for continued improvement and helps to strengthen our conviction behind our overall service proposition.
Head of Relationship Management John Lightfoot continued: “We are delighted to have won this award. At Ultimate Finance we are absolutely crystal clear that we do not get to decide if we are a customer focussed business. That decision is the privilege of our clients, introducers, and brokers. Everything we do day in and day out is with the single focus of ensuring our customers receive the best service we can give them. The last 12 months have heightened this need. UK SMEs have had an extremely tough time and so it is only right that we have done and continue to do all we can to offer them the support they both need and want. The comments of the judges panel are an endorsement of our approach and is something the entire team is very proud of.”
Although this award focuses on our Invoice Finance solution, we see it as a token of recognition for every single employee within our business who have rallied and ensured that the circumstances of the past 14 months wouldn’t negatively impact how we help businesses keep moving. Levy concludes: “We know it’s a team effort and beneath the direct customer facing teams there is a lot more ‘behind the scenes’ making this happen smoothly, in every product. So this award is for everyone – well done!”