Relationship Manager

Overview

Why choose Ultimate Finance

At Ultimate Finance, we back ambition – properly. We’re a specialist lender built for pace, flexibility and real-world problem solving, helping businesses access funding that fits how they work. You’ll join a team of approachable experts who move quickly, speak clearly and take pride in doing the right thing for customers and partners. We trust people to take ownership, with supportive leaders and experienced teammates on hand. With 20+ years’ experience and over £17bn funded, we’re growing – and we’re looking for people who want to do work that matters.

About the team

Our Relationship Management team is the day-to-day partner and frontline for our Invoice Finance clients – building strong relationships, understanding what matters to each business, and making sure their funding keeps working as they grow. As the main point of contact, the team provides proactive support, clear communication and practical solutions, while working closely with internal teams across credit, operations and risk to balance great service with robust controls. It’s relationship-led support that keeps business moving.

About the role

As part of our existing Relationship Management team, you will oversee and control all aspects of managing a portfolio of clients with up to £10m funding review limits, including risk control, service level assurance, building relationships, identifying and meeting customer needs and procedural compliance. We expect you to demonstrate our core values of Decency, Enterprise and Brilliance at all times.

This role is to cover the North.

Key responsibilities

Looking after our clients

• Know your customers and fully understand the industry that they operate in and their business needs.
• Be able to identify and understand customer needs to support their business and provide further financial support where applicable.
• Action customer facility amendments within an appropriate timeframe.
• Develop and implement a pro-active customer contact strategy including regular visits across the portfolio.
• Ensure new customers have an excellent on-boarding experience.
• Add value to your customer base, in line with their requirements.

 

Interacting with our people

• Oversee Assistant Relationship Managers in accordance with all duties and liaise with the Head of Relationship Support where relevant.
• Build strong working relationships with all key stakeholders.
• Participate fully in our 6 monthly appraisal process, focussing on personal development.
• Seize opportunity to give feedback to colleagues and the wider business using various tools e.g. values scheme, employee engagement survey, or even a simple thank you.
• Demonstrate our core business values and adhere to our standards.

 

Understanding our funding solutions

• Acquire a detailed knowledge of all of the group product offerings – Invoice Finance, Asset Finance, Construction Finance, Trade Finance, Recruitment Finance, Cashflow Loans, Bridging Finance and Structured Finance.
• Identify suitable opportunities within your portfolio to introduce our Ultimate Finance product suite.
• Understand and take ownership of our Debtor Protection product, ensuring adherence to procedures including updating of limits, overdue reporting and charging.

 

Following our processes

• Monitor, arrange and process funding for the customers, in accordance with current authority levels and disbursement tariffs.
• Prepare for and attend monthly portfolio reviews, with our Risk Manager.
• Monitor and analyse data and act upon the information as required.
• Ensure all client covenants are adhered to and take action/escalate where necessary.
• Obtain and review customers’ management / audited accounts and input relevant information into a financial analysis spreadsheet.
• Create visit reports in line with company policy and in a timely manner.

Key skills and knowledge

• Customer focussed & people centric
• Strong communicator
• Ability to problem solve
• Self-motivated
• Team player
• Committed & confident
• Adaptable
• Values driven
• Organised and proactive
• Knowledge of invoice financing would be beneficial