Debtor Protection Executive

Overview

To work within our Debtor Protection Team and pro-actively support and assist with the management of our Debtor Protection policy.

We expect you to demonstrate our core values of Decency, Enterprise and Brilliance at all times.

You will be responsible for ensuring that excellent customer service is given to all prospects, introducers, internal and external customers.

Key responsibilities

• To ensure strict adherence to our existing insurance policy including submitting repayment plans to our insurers and monitoring legal action.
• To become an in-house credit insurance specialist, supporting both staff and clients
• To drive policy changes as needed.
• To collaborate with our credit insurance provider to maintain a successful relationship.
• To work closely with Avenue Insurance Partners to align external policies with our funding requirements.
• To Address any Debtor Protection queries raised by Operations.
• To compile the Monthly MI Pack for our executive meetings.
• To process monthly limit charges to client accounts
• Handle all charges relating to CAP Invoices
• Facilitate the setup of new policies and engaging directly with Clients.
• Ensure constant monitoring of the Debtor Protection Mailbox to ensure all emails are responded to in a timely manner
• To accurately action notifications in the Euler Report Inbox
• To complete overdue reporting on a monthly to comply with our policy requirements.
• To gather information and submit claims
• To assist new and existing employees with ongoing training and development needs.
• To continuously improve data quality across the business
• Support projects involving Debtor Protection features.
• To regularly review the information in preparation for our end of year submission to our insurers

Characteristics & Behaviours

The key behaviours required for this role are:

• Strong communicator
• Ability to problem solve
• Self-motivated
• Team player
• Committed & confident
• Adaptable
• Values driven
• Organised
• Customer focussed & people centric
• Proactive
• Approachable

Key skills and knowledge

• Ability to demonstrate relationship building skills
• Basic commercial awareness and technical knowledge of funding
• Basic planning and delivery skills
• Ability to engage and influence internal stakeholders
• Good time management

GENERAL REQUIREMENTS:

• To always maintain levels of service, ensuring professionalism and swift responses
• To maintain excellent supplier relationships
• To fully understand all UFG Products
• Always ensure company policy and procedures are adhered to
• Demonstrate the core company values
• To perform any other duties as may be required by the company from time to time