Assistant Relationship Manager (2 positions available)

Overview

To work as part of our existing Assistant Relationship Team (ARM) to support the Relationship Managers in all aspects of managing a portfolio of clients; including risk control, service level assurance and procedural compliance. We expect you to demonstrate our core values of Decency, Enterprise and Brilliance at all times. Your priorities would be to provide a great service, whilst focusing on ledger performance, utilising Risk Factor and exception reporting to identify and investigate any anomalies.

Key responsibilities

• Assist Relationship Managers (RMs) in managing client portfolios, ensuring smooth onboarding and excellent service.
• Maintain proactive communication with clients to resolve queries and support facility amendments.
• Help RMs achieve client engagement goals, including Open Banking connectivity and risk factor reviews.
• Daily review and update of debtor credit limits and concentration limits.
• Ensure timely completion of GV (verification) with proper documentation.
• Process payments, overpayments, credit notes, refunds, and reassignments within authority levels.
• Maintain accurate CRM records—no overdue tasks by month-end.
• Complete AML and IDU checks within 7 days.
• Regularly review and maintain risk factor schedules
• Prepare annual reviews for RMs and assist with DP (Debtor Protection) monitoring.
• Track external DP limits and Premiums Paid
• Support compliance with BSA testing and ensure minimal
• Keep trackers and logs updated for complaints and financial disbursements.
• Ensure all mandatory LMS training is completed on time.
• Participate in process improvement initiatives and cross-departmental projects.

Characteristics & Behaviours

• Strong communicator
• Ability to problem solve
• Self-motivated
• Team player
• Committed & confident
• Adaptable
• Values driven
• Organised
• Customer focussed & people centric
• Proactive
• Approachable
• Good time management

Key skills and knowledge

• Experience in a fast-paced professional environment
• Customer service experience
• Good communication skills
• Strong attention to detail and adherence to compliance standards.
• Ability to work collaboratively with RMs and other teams.
• Proactive approach to problem-solving and client engagement.
• Demonstrate company values (Decency, Enterprise, Brilliance)
• Understanding of invoice and trade finance (preferable)